Privacy Policy

Privacy Policy

Effective Date: May 2023

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing information)
• Travel preferences and requirements
• For medical tourism services: medical history, treatment preferences, and health information relevant to your travel planning
• Passport and visa information
• Emergency contact details

Non-Personal Information

• Browser type and settings
• Device information (IP address, operating system)
• Cookies and usage data
• Geographic location

2. How We Collect Information

We collect information directly from you when you:

• Fill out forms on our website
• Create an account
• Purchase our services
• Correspond with us via email, phone, or other channels
• Participate in surveys or promotions
• Use our website and its features

We may also collect information automatically through cookies and similar technologies when you browse our website.

3. How We Use Your Information

We may use your information for the following purposes:

• Provide and manage the services you request
• Process payments and billing
• Communicate with you about your travel arrangements
• Coordinate with third-party service providers (hotels, transportation, medical facilities)
• Respond to your inquiries and provide customer support
• Send promotional communications (if you've opted in)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Sharing Your Information

We may share your information with:

• Third-party service providers necessary to fulfill your travel arrangements (hotels, transportation providers, medical facilities)
• Payment processors to complete your transactions
• Professional advisors (attorneys, accountants) as necessary
• Government agencies when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Protection of Medical Information

For medical tourism services, we understand the sensitivity of health information and take additional precautions:

• Medical information is collected only with your explicit consent
• Access to medical data is restricted to staff members who need it to arrange your services
• We share medical information only with healthcare providers directly involved in your care
• Medical records are stored with enhanced security measures

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure networks and servers
• Regular security assessments
• Employee training on data protection
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• Whether we can achieve the purposes of processing through other means
• Legal, regulatory, and contractual requirements

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings. For more information about our use of cookies, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, particularly Poland where our travel services are focused. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@canadapoland.com